Legal Notice

Last updated: 19 May 2026

This website, www.swemgat.com, is owned and operated by Swemgat Online.

By accessing, browsing or purchasing from this website, you agree to this Legal Notice, together with our Terms of Service, Privacy Policy, Refund Policy, Shipping Policy and any other policies published on this website.

1. Business Information

Trading name: Swemgat
Website: www.swemgat.com
Email: accounts@swemgat.co.za
Whatsapp Text Messaging: 0824041533
Country of operation: South Africa

2. Website Use

The information on this website is provided for general product, pricing and ecommerce purposes. We aim to keep product information, images, descriptions, pricing and availability accurate, but errors may occasionally occur.

Swemgat reserves the right to correct any errors, update product information, change prices, withdraw products, cancel incorrect listings, or refuse orders where information was displayed incorrectly.

3. Product Information

Product images are for illustration purposes and may differ slightly from the actual product due to packaging changes, supplier updates, manufacturing variations or screen display settings.

Customers are responsible for ensuring that products ordered are suitable for their specific pool, installation, equipment model, water system or application. Where compatibility is uncertain, customers should contact Swemgat before placing an order.

4. Pricing and Availability

All prices are displayed in South African Rand unless otherwise stated.

Prices may change without prior notice. Product availability is subject to stock on hand, supplier availability and courier service availability.

If a product becomes unavailable after an order is placed, Swemgat may offer a suitable replacement, backorder option, store credit, refund or cancellation.

5. Orders and Payment

An order is only accepted once payment has been received and the order has been confirmed by Swemgat.

Swemgat uses third-party payment providers to process online payments securely. Swemgat does not store full card details on this website.

6. Delivery

Delivery is handled by courier or other delivery partners. Delivery times are estimates and may be affected by stock availability, supplier delays, courier delays, public holidays, remote areas, incorrect delivery information or circumstances beyond Swemgat’s control.

Risk in the products may pass to the customer once the goods are handed to the courier or delivered to the nominated address, depending on the applicable delivery arrangement.

7. Returns, Refunds and Cancellations

Returns, refunds and cancellations are handled according to Swemgat’s Refund Policy and applicable South African consumer law.

Some products may not be returnable if they have been used, installed, damaged, specially ordered, custom-made, chemically contaminated, electrically connected, or are not in their original resaleable condition.

8. Warranties

Products may carry manufacturer warranties, supplier warranties or statutory warranties where applicable.

Warranty claims are subject to inspection and the relevant supplier or manufacturer’s warranty terms. Damage caused by incorrect installation, misuse, poor water chemistry, power surges, lack of maintenance, modification, negligence or normal wear and tear may not be covered.

9. Limitation of Liability

To the fullest extent permitted by law, Swemgat will not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of business, water loss, chemical imbalance, installation costs, labour costs, downtime, or damage caused by incorrect product selection, installation or use.

Nothing in this notice excludes liability where such exclusion is not allowed under South African law.

10. Advice and Technical Information

Any technical advice, sizing guidance, installation guidance or product recommendations provided by Swemgat are based on the information available at the time.

Customers, installers and contractors remain responsible for checking measurements, specifications, compatibility, installation requirements, electrical requirements and manufacturer instructions before installing or using any product.

Electrical, plumbing, gas, pressure, heating and pool equipment installations should be performed by suitably qualified persons where required.

11. Intellectual Property

All website content, including text, product descriptions, images, graphics, logos, designs, layout and branding, belongs to Swemgat or its suppliers, unless otherwise stated.

No content from this website may be copied, reproduced, modified, distributed or used for commercial purposes without written permission from Swemgat.

12. Privacy and Personal Information

Swemgat processes customer personal information to operate the website, process orders, communicate with customers, deliver products, prevent fraud, provide support and comply with legal obligations.

Personal information is handled in accordance with Swemgat’s Privacy Policy and the Protection of Personal Information Act, 2013. POPIA applies to the processing of personal information in South Africa.

13. Third-Party Services and Links

This website may use third-party services, including Shopify, payment providers, courier services, analytics tools, marketing tools and embedded links.

Swemgat is not responsible for the content, privacy practices, security or availability of third-party websites or services.

14. Website Security

Swemgat takes reasonable steps to protect this website and customer information. However, no website, ecommerce platform or electronic communication system can be guaranteed to be completely secure.

Customers are responsible for keeping their account login details secure.

15. Governing Law

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute relating to this website, online purchases or this Legal Notice will be dealt with under South African law, unless otherwise required by applicable consumer legislation.

16. Contact Details

For legal, order, return, warranty or website-related queries, contact Swemgat at:

Email: accounts@swemgat.co.za
Whatsapp Text Messaging: 0824041533